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The Learning Centre: Policies


Each student can book up to 2 hours of one-on-one tutoring every week. This can be two 50-minute appointments, one 50-minute appointment and two 25-minute appointments, or four 25-minute appointments.

To encourage independent learning, students are not able to book any back-to-back sessions.
You are encouraged to develop and improve your writing by submitting up to three drafts of the same paper to Online Tutors. If you send in the same paper a fourth time, tutors will respond that they cannot provide any more help with that paper.


Tutors understand that students have to cancel appointments for many different reasons. If you do have to cancel, please do so with as much notice as possible, so that other students have the opportunity to book an appointment at that time. There are four ways to cancel an appointment:

  • Online at
  • In person at either the New Westminster or Coquitlam Learning Centre
  • By emailing
  • Over the phone: 604-527-5539 (New Westminster) or 604-777-6139 (Coquitlam). If no one answers, leave a voicemail message, and a tutor will cancel your appointment

If you miss two appointments without giving notice, your WCOnline account will be automatically disabled and you will not be able to schedule any new appointments until you meet with a Learning Centre Services Coordinator.

If you are more than 10 minutes late, your appointment will be cancelled and counted as missed.