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Douglas College Library Books & DVDs Articles & Databases Research Help & Guides Services Faculty

OADM 1245 Research Guide: Books, DVDs, Videos & More...


Use the Library Catalogue to find books on your topic. Start with a keyword search using words and phrases that describe your topic. When you find a book that addresses your topic well, make note of the subjects assignment to it. They will be useful in finding more information on the same topic. Try some of these subjects:

Conflict management
Telephone etiquette
Customer relations
Customer service
"Bullying in the workplace"
"Diversity in the workplace"
Business ethics
Organizational behavior


Alert Services

Alert Services (sometimes called Current Awareness Services) save your search strategy and send you email notification whenever new materials matching your search criteria are added to the database. For example, let's say that today, you used the following search strategy on the Library Catalogue:

(customer service or customer relations) AND management

You would get a list of all of the materials the Library owns right now that match that search strategy. You can save this search strategy using the Alert Service and, a week from now, the Library adds a new book to the collection which also matches your search strategy. You would then get an email notifying you that something new had been added.


Using Folders

Most databases, including the Library Catalogue, give you the option of saving specific titles/citations to a folder, so that you can print or email yourself a list of your selected resources.

If you use the option to log in to your own account, these resources will be saved permanently. If you do not use a personal log in, all titles saved to a folder will disappear once you leave that database.

When using the Library Catalogue, use the Add to Cart option to mark selected titles. When you are ready to display and email your selections, go to the My Cart link (in the top right corner of the screen). Note that you can change the Export Format from Brief to Full Text, depending on your preferences.

If you log in to your Library account (with your last name and student number) you will have the additional option of saving your list, using the Create New List function. You give the list a name of your choice, and it will be stored for future reference.

MLA Style Guide

MLA Style

Below are two links to help you document your sources using the Modern Language Association (MLA) style. The Library handout shows examples for typical sources, such as books, journal articles, DVDs and electronic resources (online journal articles and web documents). Copies of the manual are also available the Library (PN 147 M527 2008).