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The Learning Centre: Tutoring Approach

Our Goal

The Learning Centre is here to 
help you become a more successful student.

What can I get help with?
Tutors will only help you with work you are doing for courses you are currently enrolled in at Douglas College. Tutors will not do school work for you nor supply answers for assignments that you must submit as your own work (in keeping with the Douglas College Academic Honesty policy). In addition to helping you with course assignments and course concepts, tutors can help you work on improving your study and academic skills (writing, reading, study, math, and computer skills).

What is a Peer Tutor?
The Learning Centre uses a peer tutoring approach.  Peer tutors are students, not college instructors. When tutors can't help you, they will refer you to Learning Centre faculty or to your own instructor.

Can I get tutoring in languages other than English? 
We are a multilingual centre, so tutoring may occur in languages that will contribute to student learning; however, because the language of instruction in most courses is English, an important goal is for the tutor to prepare the student for using English in their coursework.

Is tutoring confidential? 
Peer tutors have signed a confidentiality agreement to keep all student conversations and written work private. Tutors will only share information about tutoring sessions with faculty and staff in the Learning Centre. 

Our Expectations


  • For tutoring to be most effective, you are responsible to do as much work as possible before seeing a tutor; please bring specific questions about assignments and course content that you have already worked on.
  • You will not ask tutors for answers, ideas, coding, or wording for assignments that you are submitting as your own work.
  • You will respect the tutor’s time by remaining active and attentive during the tutoring session, limiting distractions from electronic devices, food, and side conversations, and respecting the tutor’s privacy outside of tutoring times. 


Each student can book up to 2 hours of tutoring every week. This can be two 50-minute appointments, one 50-minute appointment and two 25-minute appointments, or four 25-minute appointments.

To encourage independent learning, we do not allow students to book any back-to-back sessions.

We encourage you to develop and improve your writing by submitting up to three drafts of the same paper to Online Tutors. If you send in the same paper a fourth time, tutors will respond that they cannot provide any more help with that paper.


We understand that students have to cancel appointments for many different reasons. If you do have to cancel, we request that you give us as much notice as possible, so that other students have the opportunity to book an appointment at that time. There are four ways to cancel an appointment:

  • Online at
  • In person at either the New Westminster or Coquitlam Learning Centre
  • By emailing
  • Over the phone: 604-527-5539 (New Westminster) or 604-777-6139 (Coquitlam). If no one answers, leave a voicemail message and we will cancel your appointment

If you miss two appointments without giving notice, your WCOnline account will be automatically disabled and you will not be able to schedule any new appointments until you meet with a Learning Centre Services Coordinator.

If you are more than 10 minutes late, your appointment will be cancelled and counted as missed.